Free Webinar by ARMA NJ Member

Check out this free, upcoming webinar featuring ARMA NNJ's own BJ Johnson.
ARMA & Access present: Information Governance – Business Alignment is a Must
Information governance (IG) and compliance professionals understand the importance of a coordinated strategy for organizational information that balances the risk and value sides. Conveying that importance to business partners, however, can be a challenge.

Business partners in an organization often have different priorities, like day-to-day business activities, information access, or cost reduction, with not enough consideration to compliance and security. Clunky approaches to reducing risk can feel like a burden and reduce efficiency. To be effective, IG must address both the risk and value sides of information.

What if IG could be embedded into the business processes so that it just happened? Okay, that may be a stretch, but aligning IG with business processes can help make it feel almost seamless.

Join IG subject matter experts Nick Inglis and Ann Snyder, of ARMA, and BJ Johnson, of ARMA NJ and Access, to learn how to:
• Leverage technology ecosystems through best practice
• Uncover the “must haves” when selecting new technology
• Reduce risk and improve efficiency through automation
• Implement an aligned business process, using a case study on managing employee documents.

Oct 8, 2019 01:00 PM in Central Time (US and Canada)

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September Meeting


Our September 25th meeting was held at the Rutgers Club with a beautiful bar area and views overlooking the Rutgers Livingston campus. Attendees enjoyed a wonderful evening of networking, drinks and excellent food. Special thanks Steve Dalina from Rutgers Univeristy for hosting and the generous support of our friends at Access Corp.




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President's Welcome

The ARMA NJ Chapter welcomes you. Thank you for your interest and involvement.

Fall is upon us, and while many of us are eyebrow-deep with work and back-to-school activities, records managers around New Jersey are excited about the opening of the 2019-2020 ARMA New Jersey Chapter season!

After taking a brief summer break following our (wildly successful!) 2019 INFORM conference, the board of directors of the ARMA NJ Chapter met in August to plan the educational and networking events that we will offer to our membership and guests this year. We have an excellent line-up prepared for you and we earnestly hope that you will find this year’s programming educational, fun, and truly beneficial to your professional development. We are fortunate to have a fully-staffed board this year, and I am grateful to work with people who bring such energy and passion to supporting the goals of our members. Please see the board of directors roster, below, and make sure to introduce yourself to us and let us know what you hope to get out of your ARMA NJ experience. We still need volunteers to help support our team. We would love to have you participate in chapter activities, whether you are volunteering your ideas or your time (or both). We’re listening!

Please bookmark and visit often for news, information on upcoming events, and to connect with our many business partners. I am looking forward to seeing you at our season-opening event at The Rutgers Club on September 25, sponsored by Access®, and at our other events throughout the year. I’m excited about what we can do together!

With best wishes,
Anne Marie
President ARMA NJ Chapter

The 2019 - 2020 ARMA NJ Board Planning Session

ARMA NJ Chapter Board of Directors 2019-2020

  • Anne Marie Phillips, President
  • Lori Green, Executive VP
  • Angel Ramos, Secretary
  • Pauline Drummond, Treasurer
  • Seth Beim, VP Sponsorship (member)
  • Marvin Parker, VP Sponsorship (vendor)
  • Dana Van Deusen, VP Membership
  • Jacki Cheslow, VP Professional Development
  • Lucy Rieger, Past President
  • Ann Gorr, Past President
  • Mary Hamm, Director
  • Jim Koziol, Director
  • BJ Johnson, Director
  • Tony Abbate, Chapter Historian

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INFORM 2019 Recap

The ARMA NJ INFORM 2019 Conference
Thank you so very much for your attendance at and support of the ARMA-NJ INFORM Conference held at Princeton University. We couldn’t have accomplished this goal without your help and that of our business partner sponsors, speakers/panelists, and the wonderful staff from Princeton University!
Thank you for investing your valuable time to attend what turned out to be a day filled with valuable information, wonderful business networking opportunities, delicious food, and a spectacular & historic environment...despite the monsoon rains and temporary power outage!
Presentations Available

As promised, the INFORM Conference presentation materials are available for review or download for all conference attendees. You can access the presentations on our mobile app or you can view and download them from the web portal. Both methods of accessing the conference materials will remain active for the remainder of 2019.
Event Photo Library

Photos that were taken during both conference days are being posted on our chapter repository . Attendees are welcome to upload their own to share as well. We invite you to take a look and would love it if you shared your snapshots!
Don't Forget Your CE Credits
The INFORM Conference was pre-approved for 5 ICRM, 5 IGP and 6.5 CIP credits for each day. Pre-approval codes can be found on the back of your name badge. If you cannot locate them please let us know by email and we’ll send them along. ARMA NJ is an IAPP pre-approved provider for CPE, however, you will need to submit the courses directly to IAPP. CLE courses should be submitted directly to your licensing state.
Thank you to our Business Partners!

We greatly appreciate your support and couldn’t have accomplished this goal without you!
Thank You Princeton University

Last - but certainly not least … We are ever so grateful to Princeton University for allowing us to host our INFORM Conference event. Through their generosity, we were provided with such a beautiful backdrop for the day. We couldn’t have asked for a more impactful environment for learning!!
We would like to especially recognize the extraordinary efforts of Marianna Bogucki and Princeton University's Conference and Events Services team for going above and beyond in making the INFORM events seem truly effortless!

With sincere thanks from the INFORM Conference Team & ARMA NJ Board of Directors


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CRM Certification: What's it Worth?

CRM Certification: What's it Worth?
By Sofia Empel, CRM

Most CRMs identify the benefits of their credential as validation of knowledge; improved marketability; outstanding reputation and credibility; and increased confidence. But, what's CRM certification really worth?

The Certified Records Manager (CRM) credential refers to a records and information management (RIM) industry certification that demonstrates RIM knowledge and a minimum level of RIM experience. It is often used as a prerequisite to hiring and is based on industry assessments developed by the Institute of Certified Records Managers (ICRM).

The value of the CRM designation can be measured in both qualitative and quantitative terms. Qualitative value refers to how much quality (excellence) increases as a result of the CRM, while quantitative value indicates monetary worth. To determine the real worth of the CRM certification, both values should be considered.

Many potential applicants take a narrow view of the CRM. Although they often associate the value of the CRM with benefits associated with the individual being certified, they rarely consider how the designation impacts other stakeholders. Not only does the CRM provide value to the individual, but it also adds value for employers, ICRM, and the public as well. Some qualitative values for different types of RIM stakeholders are as follows:

  Certified Records Manager (CRM)

  • Provides a sense of personal accomplishment
  • Increases and/or validates RIM knowledge
  • Increases career advancement and/or earnings
  • Enhances professional reputation and credibility
  • Demonstrates commitment to RIM practice
  • Supports continued professional development
  • Provides recognition by a third party


  • Increases the organization's RIM competence
  • Provides organizational, industry, and government compliance
  • Demonstrates commitment to RIM quality and competence
  • Improves employee and customer satisfaction through RIM services
  • Increases security and privacy of information
  • Provides employees with ongoing professional development
  • Increases confidence in RIM employee's abilities
  • Assists in employment decisions

 Institute of Certified Records Managers (ICRM)

  • Helps standardize RIM practice
  • Advances RIM as a discipline
  • Provides means to establish and enforce an ethical code
  • Provides self-regulation of RIM
  • Increases cooperation between ARMA and ICRM


  • Helps identify qualified RIM individuals
  • Increases RIM confidence in organizations employing CRMs
  • Provides a means of filing ethical complaints through the ICRM

All of the qualitative factors listed above add value to the CRM designation. Although these factors cannot always be measured easily, they nonetheless add value to the CRM certification.

Quantifying the monetary worth of the CRM designation is not easy. For example, putting a dollar amount on career advancement, increase in responsibilities, and personal growth is difficult. According to a 2011 Salary Guide from Robert Half International, individuals with certifications can earn a starting salary up to 10 percent above the market average. Generally, you can assume this increase holds true for entry level CRMs as well.

Furthermore, today's RIM job announcements increasingly specify "CRM required" or "CRM preferred". According to a recent ICRM survey, the demand for CRMs as compared to non-CRMs has increased 31%. In fact, the ICRM established a strategic initiative to ensure the number of CRMs keeps pace with the high demand for CRMs by employers. The economic principle of "supply and demand" helps determine the certification's value as well.

So, what's CRM certification worth? Minimally, ten percent to an entry level RIM professional, but if you add qualitative value-much, much more.

Finally, if you are not familiar with CRM certification and want to learn more, here is the link to the ICRM Handbook

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Why Be a CRM? How to Begin

Lucy Rieger, Director, CRM 

Why should you become a CRM? An Information Management professional may have various credentials, but the most important one is Certified Records Manager. Current job ads reflect a growing trend that the CRM is preferred, and in more and more instances, CRM is required. The ICRM claims it cannot keep up with the demands for CRMs.

 How do you become certified?  You apply to the Institute of Certified Records Managers (ICRM) and must be accepted and approved to take a 6 part certification test.  The requirements for application have changed, offering new and varied opportunities for acceptance.  These requirements are a combination of education and work experience.  Carefully reading the specifications reveals that there are many variations and combinations that can fulfill application requirements.  These are less stringent than they were previously, and well worth reviewing.   

One of the biggest revisions for candidacy is the education requirement.  The minimum acceptable education is graduation from high school (completion of 12 grades) or equivalent (e.g. GED Certificate). Steve Golden, CRM, Chair of the ICRM Board of Regents, commenting on the application changes last August stated "This is the industry's most rigorous series of exams, culminating in the credential that has been respected for the last 36 years. We're pleased to make the application process more approachable for potential Candidates, without the need for them to jump through administrative hurdles of proving areas of expertise. The exams prove an applicant's professional work experience quite adequately."

Once accepted you become a CRM Candidate and are eligible to take Parts 1 to 5 of the ICRM exam. Exams are given four times a year during the first weeks of February, May, August and November. You make take up to five years to complete the exams. You may repeat taking the exams as many times as it takes to pass. However, you must pass Parts 1 to 5 before you can take Part 6. 

How do you get started?  Apply! Then start studying. You can take CRM Workshops at the ARMA annual conference in Chicago. Or, wait for the upcoming NNJARMA local workshops, soon to be announced. Or, try one of the other local chapters. The most important thing is to begin. Here's how: go to the ICRM website at and read about Applying for the Examination. Print out the Application Form. That's Part 1 of Becoming a CRM done! Need help filling out the form? Contact us at NNJARMA and we will assist you in step 2, Becoming a CRM Becoming a CRM Candidate.  

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Becoming a CRM: A Beginners Guide

Everything Need to Know About CRM.

New Jersey siblings Lucy Rieger, MLS, CRM, Sofia Empel, MLIS, CRM, CDIA+ and Henry Gozdz, MLS, CRM (now this is a family who takes good records management practices seriously!) - presented a panel discussion in February 2012 about everything members need to know to be successful in becoming a Certified Records Manager (CRM).

 This included:

  • Why did they each choose to become a CRM
  • What steps each took to get certified
  • How did they prepare for the examination
  • What resources did they use
  • Who did they turn to for help

Click here to access the presentation.

Sofia Empel, MLIS, CRM, CDIA+

Ms. Empel is the President of Records Update, a women-WBE certified company, which provides professional consulting, as well as information and records management support services to corporations, law firms, universities, not-for-profits, and government organizations in New York, New Jersey, southern Connecticut, and eastern Pennsylvania. Ms. Empel has 32 years of experience in the information management profession. She is a Certified Records Manager (CRM), Certified Document Imaging Architech (CDIA+) and provisionally Certified Archivist (CA). She is also a Ph.D. candidate in Information Studies at Long Island University and is expected to complete her dissertation in a records management related topic by May 2011.   Ms. Empel is a member of ARMA International; Association for Information and Image Management (AIIM); American Society for Information Science and Technology (ASIS&T); Society of American Archivists (SAA); Law Library Association of Greater New York (LLAGNY); American Health Information Management Association (AHIMA); and Health Information and Management Systems Society (HIMSS).

Lucy Rieger, MLS, CRM

Ms. Rieger is President of Library Update, a women-owned WBE certified company, which provides consulting and support services to corporations, law firms, accounting firms, universities, government agencies, and not-for-profit organizations that need to manage their information.  She. Rieger earned her Masters in Library Science (MLS) from Rutgers University and is a certified records manager (CRM). She served as the President of the New Jersey Law Librarians Association and is currently Vice President of Membership for ARMA's Northern New Jersey Chapter.  Ms. Rieger is also a member of ARMA International; Association for Information and Image Management (AIIM); American Association of Law Librarians (AALL); Special Libraries Association (SLA); and New Jersey Law Librarians Association (NJLLA), President 2007-2008.

Henry Gozdz, MLS, CRM,

Henry Gozdz, CRM,  has a BS in Business Administration from Ramapo College of New Jersey and an  MLS from Rutgers University. He has been employed by the NJ Judiciary as Law Librarian since 2000 and has served as the Records Coordinator for the Bergen Vicinage since 2007.  He is currently the Chair of the Statewide Records Coordinator Committee.

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